Introduction

At Paysasa, we recognize the importance of privacy. This policy abides by the Data Protection Act and related legislation to safeguard your interests. It applies to all products and services offered by Paysasa and is governed by the laws of Kenya in relation to Data Protection.

Information Privacy

Paysasa products and services have security built-in, authenticating transactions from your website. By engaging with us, you consent to the use of your personal data and information required to facilitate user transactions.

Information You Provide

When you contact us about payment processing or other services, we may request personal information (such as your name, email address, or phone number). For certain services, you may have the option to opt out of combining such information. iPay does not process your payments directly nor store your credit card details. Paysasa will never ask you to share banking details by phone.

• Customer support and services
• Processing transactions and sending transaction notices
• Targeted marketing, service updates, and promotional offers
• Occasional company news, updates, product, or service information

Your information is retained only as long as necessary for transactions, after which it is deleted, erased, anonymized, or pseudonymized.

User Communications

When you send emails or other communications to Paysasa, we may retain them to process inquiries, respond to requests, and improve our services.

Links

Paysasa may present links in a way that enables us to track whether these links have been followed. This information helps us improve service quality, content, and advertising.

Third Party Processing Partners

This Privacy Policy applies to Paysasa’s services only. We do not control partner sites or links from our services. These sites may set their own cookies, collect data, or solicit personal information.

Information Sharing

Paysasa only shares personal information in limited circumstances, such as to:

• Satisfy applicable law, regulations, or governmental requests
• Enforce our Terms of Service
• Detect, prevent, or address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of Paysasa, our users, or the public

Information Security

We use security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. We do not store card details, PINs, or sensitive payment data on our servers. Access to personal information is restricted to staff who need it to operate, develop, or improve our services and are bound by confidentiality.

1. Notify affected individuals about the breach and its nature
2. Implement measures to restrict further unauthorized access
3. Mitigate adverse effects of security compromise
4. Identify unauthorized persons who may have accessed information

Data Integrity

Paysasa processes personal information only for lawful purposes, as collected via our online feedback or as outlined in this policy. We regularly review data collection and processing to ensure information is accurate, complete, current, and necessary for operations. We rely on users to keep their information updated.
Paysasa or iPay personnel will never ask for your debit card, mobile money PIN, CVV, expiry, or similar details at any time.
Please report any fraudulent attempts to the contact below.

1. Communicate nature of the breach
2. Prevent further unauthorized access
3. Mitigate the impact of compromises
4. Identify unauthorized access

Changes to This Privacy Policy

This Privacy Policy may change from time to time. We will not reduce your rights without explicit consent. Changes are posted on this page and, if significant, may also be provided by email. Each version is identified by its effective date, and previous versions will be archived for review.

Contact

If you have any questions or concerns about this Privacy Policy, contact us at:

• Email: [email protected]
• Customer Service: +254 115 611 777