eFlow on Paysasa: Service Catalogues and Payments for Counties, Hospitals and Schools

Paying for an organisation's services is often harder than it should be. Think of the queues for a permit, the paper forms at a hospital, the bank slip for school fees or the WhatsApp message to confirm a payment was received. Organisations face the opposite problem: matching payments to requests, chasing missing details and confirming services manually.

eFlow on Paysasa is designed to streamline that whole journey. It is available on Paysasa for organisations that want to publish services, collect payments and track requests in one place.

What is eFlow?

eFlow lets counties, hospitals, schools and other organisations publish a service catalogue, collect the details each service needs, bill customers and settle payments through Paysasa. Staff manage the catalogue, incoming requests, exceptions and confirmations from the business dashboard.

How it works for the public

1. Find the service. The customer selects the service they need from the organisation's catalogue.
2. Provide the details. eFlow asks for the information the organisation requires — for example, a student number, a patient reference or a business name.
3. Pay simply. Customers can pay through USSD, at pay.paysasa.com or in the Paysasa app. For simple M-Pesa payments, they do not need to create a wallet account.
4. Get confirmation. Once staff review and confirm the request, the customer has a clear record.

That last point matters: many people who pay for services are not regular digital wallet users. Letting them pay with M-Pesa without signing up removes a major barrier.

How it works for organisations

• Own your catalogue. Each organisation controls the services it publishes, their prices and the details required.
• Bills settle to the business wallet. Payments land in the organisation's Paysasa business wallet, not a personal account.
• Work the request queue. Staff review requests, handle exceptions and confirm completed services.
• Keep a record. Every request and payment is traceable, making reconciliation and audits easier.

Example uses

The following scenarios are illustrative of how different organisations could use eFlow:

A county office

Publish services such as single business permits or market fees. Traders select the service, enter their details and pay by M-Pesa. Staff confirm the payment against the request instead of matching paper receipts.

A hospital or clinic

Offer services such as registration, consultations or specific procedures. Patients or relatives pay from their phones, and the billing team sees the payment linked to the patient reference.

A school

List items such as fees, trips, uniforms or exam registration. Parents pay with the student number as a reference, and the bursar sees who has paid for what.

A professional association

Publish membership renewals, certificates or event registrations, each with the details required.

Why eFlow helps

• Fewer queues and less paperwork for the public.
• Payments linked to requests from the start, so reconciliation is simpler.
• Wider reach through USSD and web, including people without smartphones or wallet accounts.
• Clear accountability with review, exception and confirmation steps.
• Money in the right place — the organisation's business wallet.

Getting started with eFlow

1. Create and verify your organisation as a business on Paysasa. Business verification and owner KYC are required before collecting payments.
2. Plan your catalogue. List the services you want to offer, their prices and the information each one needs.
3. Assign staff roles. Decide who manages the catalogue, who reviews requests and who confirms services.
4. Publish and promote. Share how the public can pay — USSD, web or app — through notices, websites and SMS.
5. Review regularly. Use the request queue and reports to spot bottlenecks and common exceptions.

Practical tips for a smooth rollout

• Start with your most common services. A short, clear catalogue is easier to launch and explain.
• Use plain language. Name services the way the public describes them.
• Ask only for what you need. Fewer fields mean fewer mistakes and faster payments.
• Train front-desk staff so they can guide people through the new process.
• Publish a help contact for people who get stuck.

Fees and support

For current fees, see the Paysasa pricing page. To discuss a rollout for your organisation, contact the Paysasa team through paysasa.com/contact.

Conclusion

eFlow brings services, details, payments and confirmations into one flow, making life easier for the public and for the staff who serve them. It is a practical step towards faster, more transparent service payments for organisations of every size.

Ready to modernise how your organisation collects payments? Learn more about eFlow and get in touch with the Paysasa team to plan your setup.