Book lists of bestsellers in Empik for the period from April 28 to May 21, 2023. Read the announcement

FAQs

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Drop-ship Support

Get started with dropshipping

How to get started with drop shipping

Shipping cost

How does Airsoko calculate the delivery date?

Logistics

When are Airsoko stores open

We invite you to shop from Monday to Saturday and on commercial Sundays. Find an Airsoko store and check the opening hours

How to check the availability of a product in an Airsoko store

You can check whether the product you are interested in is available in the Airsiko store. stores.

User Community

What could be the cause for the closure of my listing?

Account Settings

Why is my account suspended?

Registration & Sign In

I can’t register an account

Account Settings

How do I change my account details?

Account Settings

Will my name be public on Airsoko

Will my name be public

Account Settings

How do I close my account?

Cash on Delivery

Is Cash On Delivery (COD) option available?

Cash on Delivery

How will I know whether COD is available on my product?

Cash on Delivery

How can I confirm my COD order?

Payment problems

My order transaction failed but the amount has been deducted from my bank account. What should I do?

Delivery

how can I track my order

Track your order

Return and Exchange

What is the policy for returning items?

Refund

How long does it take to initiate a Refund?

Refund

When does a Refund get declined?

Refund

When a purchase is made using a gift card as the payment method, how is the refund processed?

Refund

How can I track the status of my Refund?

Store Operations

Quality Control

The Quality Control process allows us to ensure that products available for the customer have a good and reliable content and quality. This means that when a product is created or updated goes through this process.

Store Operations

Create products one by one

Open the main menu and click on Products > Add Products > Add a New Product Note: All the fields that have an red asterisk are mandatory. If you don’t fill them up an error message will be displayed.

Store Management

Adding a payment method

Adding Settlement and Billing Details for your Airsoko Marketplace Store or MyShop Store:

Affiliate Support

About Affiliate Program

Are you passionate about promoting quality products and earning passive income? Look no further! Join our affiliate program and become a valued partner in promoting Airsoko, a leading online marketplace.

Fast, secure digital payments for modern businesses — with escrow and APIs when you need more than a button.

Built for trusted business payments across Africa.

Product

Developers

Company