Access to the Seller Panel or Seller Admin is one of the services every seller gets under our Seller Agreement, and our Sell page points you to admin.airsoko.com to sign up. Here is a tour of that dashboard.
Section names below come from our seller dashboard and may change as it evolves.
Getting in
Sign in at admin.airsoko.com with your Airsoko ID, using email or Google. New sellers can sign up from the same page.
Home and setup checklist
The home view includes a store setup checklist with tasks such as completing KYC, adding a location, setting up shipping, configuring tax, publishing a first product, adding a payout account, uploading a logo and adding a brand description. It is a useful to-do list for new stores.
Products
The Products area is where your catalogue lives:
- Products: create and edit listings with media, pricing, variants, inventory, shipping, SEO and sales channels.
- Inventory: stock levels and AFS inbound shipments.
- Categories and collections: organise your store.
- Brands: manage the brands you sell.
- Reviews and Q&A: see and respond to shopper feedback and questions.
- Reports: listings customers have reported.
- Views: storefront view counts for your products.
Inventory management, including stock levels and low-stock alerts, is one of the seller tools we list on our Sell page.
Orders
- Orders: status updates, tracking numbers, packing slips, shipping labels, notes and tags, plus platform commission and shop payout per order.
- Aftersales: approve returns and track refund payouts.
- POS orders, where applicable.
- Revenue: your sales figures.
Under our Seller SLA, you can access daily, weekly or monthly sales reports and downloadable e-receipts from their dashboards.
Customers
View your customers and, for B2B sales, companies.
Marketing
- Promotions: join marketplace campaigns such as flash deals.
- Coupons: discount codes customers apply at checkout.
- Loop products: products available to Airsoko Loop affiliates.
- Ads: promote products, boost your shop or book banner slots.
Content and resources
Manage pages, policies, articles and files for your store.
Support
The Support area includes an inbox, tickets, a knowledge base and help centre settings, so you can handle customer questions and contact us.
Wallet
A wallet area covers transactions, escrow, top-up, send and withdraw.
Settings
Settings is where your store is configured:
- General: store name, contact details, address, currency, timezone and availability options.
- Domains and Brand.
- Plan and billing.
- Payouts and commission rates.
- KYC verification.
- Apps and sales channels.
- Users and permissions for staff.
- Locations, tax and VAT, shipping.
Using the dashboard well
- Start with the checklist and finish every item.
- Check Orders daily and confirm within 24 hours, as the Seller SLA requires.
- Keep inventory accurate. Our Sanction Policy asks sellers to keep prices and quantities updated and to monitor store alerts.
- Answer reviews and questions.
- Review revenue and payouts weekly.
- Protect access. Our Finance Guidelines remind sellers to protect their password and monitor staff with access.
An example: a daily routine
For example, picture a seller called Mercy. Every morning, she opens the seller dashboard on her laptop. She checks Orders and confirms everything new. She looks at Products > Inventory to see what is running low and plans a restock. She answers two new questions under Product Q&A and replies to a review. At lunchtime she packs and ships, adding tracking numbers. Once a week she checks Revenue and Payouts and adjusts her coupons. The whole routine takes less than an hour a day once it becomes habit.
Staff access
If you have a team, the Users and permissions settings let you add staff to the store. Give each person only the access they need, for example order handling for packers and product editing for whoever manages listings. Remove access promptly when someone leaves. Our Finance Guidelines specifically remind sellers to monitor employees with access to the Seller Center.
Mobile-friendly habits
You may not always be at a desk. Keep your notification email up to date, check new orders at set times each day, and keep a simple checklist for each order so nothing is missed when you are busy.
Where to get help with the dashboard
If you are unsure how something works, use the dashboard's Support area or our seller support channels listed in the Seller SLA: phone, email, the help centre and live support in the seller portal.
Everything in one place
Our seller dashboard brings products, orders, customers, marketing, support, wallet and settings together. Learn its main areas and running your store becomes a daily routine rather than a scramble.
Sign in at admin.airsoko.com.
