What to do in case of website outages or slow loading.
Overview
Website outages or slow loading times can affect your ability to manage your store and interact with customers. This guide explains what to do when Airsoko experiences performance issues.
Steps to Handle Platform Performance Issues
- Check Your Internet Connection: Ensure your connection is stable and try refreshing the page.
- Clear Cache and Cookies: This can help resolve performance issues caused by outdated browser data.
- Try a Different Browser: Switch to a different browser or device to rule out local issues.
- Check for Known Outages: Visit Airsoko’s official status page or social media channels to check if there’s a known platform-wide issue.
- Wait for Resolution: If there is a confirmed outage, rest assured that the technical team is working to resolve it. Avoid making major changes until the issue is fixed.
Next Steps
If the performance issues persist after the platform is restored, report the problem to Seller Support.