How to File a Support Ticket for More Complex Issues.
OverviewFor issues that may require detailed investigation or aren’t resolved via chat or phone, submitting a support ticket ensures the problem is addressed. Here’s how to submit one.
Steps to Submit a Support Ticket
- Login To Your Account: Visit the Airsoko website or app and log into your customer account.
- Go to the Support Section: Navigate to the “Support” or “Help Center” area of your account dashboard.
- Click 'Submit a Ticket': Look for the “Submit a Ticket” button.
- Provide Detailed Information: Fill out the form with relevant details such as your order number, product details, and a clear description of the issue.
- Submit: Once you’ve provided all necessary information, click "Submit."
What Happens Next
- Ticket Review: The Airsoko support team will review your submission and respond with a resolution or request for more information.
- Track Your Ticket: You can track the status of your ticket through your account, where updates will be posted.
Next Steps
Depending on the complexity, the resolution may take a few hours to a few business days. Stay in touch for updates.