How to Resolve Payment Errors or Issues with Charges
Overview
Occasionally, you may encounter issues with billing or payment during checkout. This guide explains how to resolve common billing problems on Airsoko.
Common Billing Issues and Solutions
- Payment Declined: If your payment is declined, double-check your card details, ensure your transaction has approved, or try using a different payment method.
- Duplicate Charges: In rare cases, you may see multiple charges for the same order. Contact Airsoko support to resolve duplicate billing.
- Incorrect Billing Address: Ensure the billing address you provide matches the one associated with your payment method.
- Pending Payments: If your payment is marked as pending, it means it’s still being processed by your payment provider. Wait a few hours, and if it’s still pending, contact your payment provider or Airsoko support.
Next Steps
If the issue persists, reach out to Airsoko customer support with your order number and details of the problem.