Escrow Safe Trade is live: protect your next high-value deal Learn more
ProductsPayment links & checkoutM-Pesa, cards, invoices, split payoutsEscrow Safe TradeMilestone and release-based escrowWallets & P2PPersonal and business walletsChama, Lengo & DeniGroup savings, goals and IOUsBusiness toolkitAccounting, payroll, POS, ticketingBulk payments & payrollPay many people in one uploadSubscriptions & billingRecurring plans and renewalsRent, loans & donationsCollections and campaignsAll products
SolutionsMerchantsBuyersChama groupsBusiness solutionsIndustries
Pricing
DevelopersDeveloper overviewQuickstart, auth and sandboxREST APIsCheckout, invoices and requestsWebhooksSigned, real-time eventsWallet-as-a-ServiceVirtual sub-accountsDocumentationGuides and API reference
Security
CompanyAbout usCareersPartnersBlogHelp centreContact us
Log in Get started Talk to sales
Documentation

Returns

3 articles.

Returns23 Apr 2026 · 1 min read

Can I return an online order in a store?

Yes, you can return items ordered online to our shop! As long as your item is within the return policy, has tags + hygienic liners…

Read guide Returns23 Apr 2026 · 1 min read

How can I return my order?

If for any reason, you are not satisfied with your online order, you may return unworn merchandise within 5days of the purchase date.…

Read guide Returns23 Apr 2026 · 1 min read

How can I find the status of my return?

Generally, returns and exchanges take 5-7 business days to be processed. When we receive your package and it’s processed, an email or…

Read guide

Ready to accept payments
you can explain?

Create free account

Free to start · Verified in minutes · Cancel anytime