How to Modify or Cancel an Order Before Shipment
Overview
If you need to make changes or cancel your order before it has shipped, Airsoko makes it easy. This guide explains how to adjust or cancel your order in a few simple steps.
Steps to Change or Cancel Your Order
- Login to Your Account: Log in to your Airsoko account and go to the “My Orders” section.
- Select the Order: Find the order you want to modify or cancel and click on it to view the details.
- Change Order Details: If your order hasn’t been shipped yet, you may have the option to change the shipping address, adjust the quantity, or modify other details.
- Cancel the Order: If the option is available, click “Cancel Order.” You’ll receive a confirmation email once the order is successfully canceled.
Conditions for Cancellation
- Orders can only be canceled if they haven’t been shipped yet.
- Refunds for canceled orders will be processed back to your original payment method.
Next Steps
If your order has already shipped and you still wish to cancel, you will need to wait for delivery and initiate a return. For assistance, contact Airsoko customer support.