Methods to reach out for technical assistance.
Overview
If you're facing technical issues that you can’t resolve on your own, contacting Airsoko’s Seller Support is the best way to get help. This guide explains the available methods to reach out for assistance.
Ways to Contact Seller Support
- Live Chat: Use the live chat feature available on your Seller Dashboard for real-time assistance with technical issues.
- Email Support: Send an email detailing your issue to the designated Seller Support email address [email protected]. Include your seller ID, screenshots, and a detailed description of the problem.
- Support Tickets: Submit a support ticket through your Seller Dashboard by going to the “Help” or “Support” section. Track the status of your request in your account.
- Phone Support: If available, use the seller support hotline for urgent matters that require immediate attention.
Important Notes
When contacting support, provide as much information as possible to help resolve your issue quickly.