What to do if you’re locked out or facing login problems.
Overview
If you're having trouble accessing your seller account or facing login issues, this guide will help you troubleshoot and resolve common problems.
Steps to Troubleshoot Account Access Issues
- Check Your Credentials: Ensure you’re entering the correct email and password. Make sure caps lock is off and double-check for typos.
- Reset Your Password: If you’ve forgotten your password, click on the "Forgot Password" link and follow the instructions to reset it.
- Verify Your Account Status: If your account is suspended or under review, you may be temporarily locked out. Check your email for notifications from Airsoko.
- Clear Browser Cache: Sometimes, clearing your browser’s cache and cookies can resolve login issues.
- Try a Different Browser: If the issue persists, try logging in using a different browser or device.
Next Steps
If you're still unable to access your account, contact Seller Support for further assistance.