Managing staff

You can add staff to your store so that your staff can complete tasks in your Xduka admin. You can give permissions to your staff to allow you to manage what your store’s staff can view, and what they can do in your Xduka admin.

Adding additional staff is only available on the Xduka plan and higher. The pricing plan that your store is on determines how many staff you can add. The store owner isn't counted in your staff account limits.

The maximum number of staff accounts that you can have depends on your store's Xduka subscription plan.

By default, staff have no permissions and need to be given permissions. There are some actions that only a store owner has permission to do. Carefully consider which permissions you give to your staff. For security reasons, only create one staff login per staff.

Giving a staff member a staff login also helps them get more specialized support. Xduka Support offers advice and assistance based on the permissions the staff member has. If your staff member has a staff account, then Xduka Support can give detailed support in all the areas of the admin that the staff member has access to. If your staff member doesn't have a staff account, then Xduka Support can only provide general advice.

Add staff

You can add staff accounts to your Xduka store to let staff log in as separate users. To add staff, you need to be the store owner or have the Edit permissions and Add and remove staff permissions.

Steps:

1. From your Xduka admin, click Settings > Users and permissions.
2. Click Add staff.
3. Enter the staff members's full name as it is displayed on any government-issued ID, and their email address.
4. Do either of the following:Select which permissions you want to give the staff member.To give the staff member all available permissions, select Select all.
5. Select which permissions you want to give the staff member.
6. To give the staff member all available permissions, select Select all.
7. Click Send invite.

The staff member receives an email invitation. Invitations to create a staff login expire in 7 days.

Create staff

After you add a staff member, the staff member needs to accept your invitation to complete the setup of their staff login.

Steps:

1. In the invitation email, click Create staff, and then click accept invite.
2. Optional: To create a Xduka account, enter the following information:email addressfirst name and last namephone number (optional)password
3. email address
4. first name and last name
5. phone number (optional)
6. password
7. Click Create account.

Manage staff

Store owners and staff can edit their account details and add a picture to the account when they log in to the Xduka admin with their credentials. You can only edit the details for your own account.

Edit staff permissions

You need to be the store owner or have the Edit permissions permission to edit other staff members' permissions. Which permissions you can edit for other staff members depends on which permissions you have. You might not be able to edit staff permissions in some cases. Learn more about the Edit permissions permission.

Steps:

1. From your Xduka admin, go to Settings > Users and permissions.
2. Click the staff member's name.
3. Do any of the following:Select the permissions that you want to give to the staff member.Clear the permissions that you want to remove.To give the staff member all available permissions, select Select all.
4. Select the permissions that you want to give to the staff member.
5. Clear the permissions that you want to remove.
6. To give the staff member all available permissions, select Select all.
7. Click Save.

Update staff details

You can always make changes to your own login to update your account details.

Steps:

1. From your Xduka admin, click your store name and account picture.
2. Click Manage account.
3. Update your account details.
4. Click Save.

Update staff emails

If you use a Xduka and you change your email address, then your email address is updated for all the stores that are linked to your Xduka account.

• If you need to update the email address for existing staff, then add a new staff member and enter the new email address.
• If you need to update the email address for the store owner, add a new staff member, and then transfer ownership to them.