How to Handle Wrong or Damaged Shipments.
Overview
If you receive an incorrect or damaged product, Airsoko has policies in place to ensure a smooth resolution. This guide explains how to address such issues depending on the shipping method used.
Steps to Address Delivery Issues
- Inspect Your Package Upon Arrival: When your order arrives, check the contents to ensure that they match your order.FBA Orders: If Airsoko FBA handled the fulfillment, you can report any issues directly to Airsoko for a replacement or refund.Seller-Shipped Orders: For self-shipped orders, contact the seller through the Airsoko platform to report the issue.
- Document the Issue: Take photos of the incorrect or damaged item(s) and provide a detailed description to expedite the resolution process.
- Return or Replacement: Follow the instructions provided by Airsoko or the seller to either return the item or receive a replacement.
Next Steps
Depending on the situation, you’ll either receive a refund, replacement, or credit for future purchases. For any complications, Airsoko’s support team is available to assist.