What to Do If Your Order Hasn’t Arrived on Time
Overview
In rare cases, deliveries may be delayed or go missing. Here’s what to do if your order hasn’t arrived within the expected timeframe.
Check Tracking Information:
Log into your Airsoko account and check the tracking details under “My Orders” to see the shipment’s progress.
- FBA Orders: If fulfilled by Airsoko FBA, you’ll see detailed tracking updates from dispatch to delivery.
- Seller-Shipped Orders: If the seller is handling the shipping, the tracking information provided by their logistics partner will be available.
Wait for Additional Updates:
Sometimes, delays can occur due to weather, logistics issues, or public holidays. Allow an additional 1-2 business days.
Contact Seller or Airsoko Support:
If your package is significantly delayed or missing, contact the seller (for self-shipped orders) or Airsoko customer support (for FBA orders) for assistance.
Next Steps
If your order is confirmed as lost, you may be eligible for a replacement or refund depending on the situation and shipping method used.