How to manage buyer inquiries.
Overview
Effective communication is essential for building trust with buyers and ensuring a smooth shopping experience. This guide explains how to manage buyer inquiries on Airsoko.
Steps to Communicate with Buyers
- Log in to your Seller Dashboard.
- Navigate to the “Messages” or “Inquiries” section.
- View the messages or questions from buyers related to your products or orders.
- Respond promptly with clear and helpful information.
Tips for Effective Communication
- Be polite and professional in all interactions.
- Provide detailed answers to avoid confusion.
- Respond within 24 hours to maintain a good seller rating.
Next Steps
You can set up email or app notifications to stay on top of buyer inquiries.