Addressing negative reviews and disputes.
Overview
Handling complaints and feedback professionally is important for maintaining a positive reputation on Airsoko. This guide explains how to address negative reviews and resolve disputes with buyers.
Steps to Address Complaints
- Log in to your Seller Dashboard.
- Go to the “Feedback” or “Reviews” section to view buyer comments and complaints.
- Respond to negative reviews politely, acknowledging the buyer’s concerns.
- Offer solutions, such as refunds, replacements, or other resolutions to resolve the issue.
Dispute Resolution
- In cases of major disputes, you can escalate the matter to Airsoko’s support team.
- Keep all communication professional and document any agreements reached with the buyer.
Next Steps
Follow up with buyers after resolving their concerns to ensure customer satisfaction.