Managing your orders

Besides fulfilling orders and taking payment, you can tag open orders, add notes to them, review the order's Timeline, or follow up with the customer.

View an order

1. From your Xduka admin, go to Orders.
2. Click the order number.

View an order's Timeline

You can view the detailed history of each order in the order's Timeline. You can also enter notes and comments in the Timeline.

Steps:

1. From your Xduka admin, go to Orders.
2. Click the order whose Timeline you want to view.
3. On the order details page, go to the Timeline section.

View payment events from the Timeline

When a customer pays for their order, the payment details are noted in the Timeline as a payment event. You can expand payment events for more details. Payment events can be helpful if you need to troubleshoot a failed payment capture or refund.

Steps:

1. From your Xduka admin, go to Orders.
2. Click an order.
3. On the order details page, go to the Timeline section.
4. Click a payment event.
5. For more details from the payment gateway, click Information from the gateway.

Attach a note or comment to an order

Notes are messages or special instructions that have been included in an order. Comments are for internal communication between staff members.

Add a note

You can add or edit order notes in the Notes section of the order. Customers can also add notes to their order themselves when you have activated order notes in your store.

Desktop

1. From your Xduka admin, go to Orders.
2. Click the order number.
3. In the Notes section, click the pencil icon.
4. Write your note, and then click Save.

View the order status page of an order

When your customers complete a checkout, they're given a URL to the order status page, which is the final page of the checkout process.

They can track the status of their order on this page, and might contact you if they have questions about their order.

Steps:

1. From your Xduka admin, go to Orders.
2. Use the search box to find your customer's order. You can search for the order if you have any of the following information: Order number, customer name and customer email address
3. Click the order's number to view its details.
4. Click the More actions menu, then click View order status page.You are redirected to the same order status page that your customer can view.
5. You are redirected to the same order status page that your customer can view.