Orders have a variety of statuses such as order status, payment status, fulfillment status, and return status. These statuses are used to create views that help you to track the progress of your orders and find orders that need work.
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Order statusPayment statusFulfillment statusReturn status
Order status
Orders are either Open or Archived, but can have additional statuses. Archived orders that were canceled, display Canceled and Archived statuses. Orders have one or more of following statuses:
Payment status
The payment status of an order is an important part of the information that determines what tasks you need to do for an order. Orders have one or more of the following payment statuses:
Pending:
Orders have the Payment pending status for one of the following reasons:
- During checkout, a customer pays with a different payment method than credit card. In this case, the Payment pending status indicates that the payment provider has started processing, but needs time to complete the payment. The order is created, customers can complete the checkout, and inventory is reserved for the order, but payment isn’t guaranteed.
- Manual payment methods, such as Cash On Delivery, are activated for your store. An order is created using a manual payment method.
Paid:
Payment was automatically or manually captured, or the order was marked as paid.
Authorized:
The payment provider validated your customer’s payment information. The Authorized status is displayed only if you capture payments manually. It acts as your cue to capture payments before the authorization period expires. The Authorized payment status is used with credit card payments and some other payment methods.
The order is created, customers can complete their checkout, and inventory is reserved.
Refunded:
The full amount that the customer paid for an order was returned to the customer.
Unpaid
Unpaid payment status includes orders that are in Authorized and Pending payment status.
Fulfillment status
The fulfillment status of an order
- Fulfilled
- Unfulfilled
- Partially fulfilled
- Scheduled
- On hold
When an order is placed, it has an Unfulfilled fulfillment status, unless you have selected to automatically capture the payment and automatically fulfill all of the order's line items in the checkout settings.
If you have shipped some, but not all, of the items in an order, then the order has a Partially fulfilled fulfillment status. When you've shipped all the items in an order, it's Fulfilled.
Prepaid subscription orders have a Scheduled status until the fulfillment date is reached. When the fulfillment date is reached, the order status updates to Unfulfilled and you can then fulfill the order.
When upsell offers are presented to customers at checkout, the order fulfillment status is set to On hold temporarily. When a fulfillment is On hold you can reserve inventory for the order, but you can't fulfill the order until the fulfillment hold is released, and the order fulfillment status changes to Unfulfilled.
Fulfillments with a manual fulfillment hold have an On hold fulfillment status.
Return status
Orders can have multiple returns. This status determines the most important return task you need to do. Orders without returns do not have a return status. Orders with at least one return have one of the following statuses:
Return requested:
A return was requested for items in the order. You can approve or decline the return request.
Return in progress:
The return request was approved or the return was created in the Shopify admin. You can manage the return, including restocking items in the return or providing a refund.
Returned:
The return is complete. There is no outstanding work to be done.