Step-by-Step Guide to Start a Return Process.
Overview
If you're not satisfied with your purchase and it meets the return policy, you can easily initiate a return. Here’s how to get started.
Steps to Initiate a Return
- Log in to Your Airsoko Account: Visit the Airsoko website or app and sign in.
- Go to My Orders: Find the "My Orders" section under your profile.
- Select the Item: Choose the order or product you wish to return.
- Click 'Request Return': Provide a reason for the return, such as wrong item, damaged product, or not as described.
- Submit Your Request: Once submitted, you will receive an email confirmation, and further instructions will follow.
Return Instructions
Follow the provided instructions to package the product and return it either through Airsoko FBA or the seller, depending on who handled the shipment.
Next Steps
Track the progress of your return in the "My Orders" section.