How to Return a Product and Eligibility Requirements.
Overview
Airsoko aims to make returns easy and hassle-free for buyers. However, not all items are eligible for returns. This article outlines the return policy and eligibility requirements.
Return Eligibility
- Return Window: Products must be returned within 7 days of delivery.
- Condition of Items: Items must be in their original packaging, unused, and in the same condition as received.
- Non-Returnable Items: Certain items, like perishable goods, digital products, or items marked as "Final Sale," are not eligible for returns. Always check the product page for return eligibility.
Process
- Initiate Return: Log into your account and go to "My Orders."
- Select the Item: Choose the product you want to return.
- Provide Reason: State the reason for the return and submit the request include pictures of the item.
- Track Return Status : We will send you a return number, this will enable you to track the status of your return.
- Get Resolution: Upon our confirmation of the receipt of the item by the Seller, Airsoko will assist only by notifying the Seller to resolve the matter as its sole responsibility without any further obligation on Airsoko.