Refund Eligibility

What Qualifies for a Refund and the Refund Timeline.

Overview

Not all returns are eligible for a refund. This article covers what qualifies for a refund and how long it takes to receive it.

Refund Eligibility

• Approved Returns: If the return is approved based on Airsoko's return policy, you will receive a full refund.
• Unapproved Returns: If the return request doesn’t meet eligibility requirements (e.g., item used or damaged by the buyer), the refund may be denied.
• Refund Timeline: Refunds are typically processed within 5-7 business days once the returned item is received and inspected.

Refund Methods

• Original Payment Method: Refunds will be issued to the payment method used during the purchase (e.g., credit card, mobile money).
• Refund Delays: If there’s a delay in receiving your refund, contact Airsoko customer support for assistance.

Next Steps