Reasons why a seller account could be suspended or banned.
Overview
Airsoko enforces strict policies to maintain the integrity of the marketplace. This guide outlines the reasons why a seller account could be suspended or banned.
Common Reasons for Suspension
- Violation of Seller Policies: Failing to follow Airsoko’s seller policies, including the Seller Code of Conduct, may lead to suspension.
- Counterfeit Products: Listing counterfeit or prohibited items can result in immediate account suspension.
- High Cancellation Rates: Excessive cancellations or failure to fulfill orders may trigger penalties.
- Customer Complaints: Repeated negative feedback or unresolved disputes with buyers can affect your account standing.
Next Steps
If your account is suspended, you may need to take corrective action and provide proof of compliance to have it reinstated.