Accounts & Policies
19 articles.
Detailed User Registration Terms and Conditions
Learn about Airsoko's User Registration Terms and Privacy Policy. Ensure your account details are accurate and be aware that payments are…
Read guide Policies & ComplianceOrder cancellation and Refund Policy
Read customer return and order cancellation requirements
Read guide Policies & CompliancePost-Purchase Returns and Refunds Policy
Conditions under which you can return items and request refunds. This policy covers scenarios such as incorrect or defective products, and…
Read guide Policies & ComplianceStandard Terms and Conditions
hese Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and…
Read guide Policies & CompliancePrivacy Policy
How we use the information, and share all personal information which you provide when you use our websites
Read guide Policies & ComplianceProhibited and Restricted Items Policy
It is Seller’s responsibility to ensure that their proposed item complies with all laws and is allowed to be listed for sale in accordance…
Read guide Policies & ComplianceSeller Policy and Code of Conduct
Seller Policy and Code of Conduct
Read guide Policies & ComplianceAirsoko Selling Policy
Airsoko Selling Policy
Read guide GuidelinesDispute resolution guideline
Airsoko strives to offer a seamless and user-friendly experience across our marketplace. However, disputes between customers and sellers…
Read guide GuidelinesRequirements For Brand Restriction/Brand Permission
Are you the manufacturer of your brand? Are you the sole distributor of a brand in Kenya? Do you own the only exclusivity, right or…
Read guide Account ManagementUpdating Seller Profile
How to edit business information and contact details.
Read guide Account ManagementManaging Multiple Stores
Adding and managing multiple seller accounts
Read guide Account ManagementSetting Vacation Mode
Temporarily pausing your store for holidays or breaks.
Read guide Account ManagementDeactivating Your Account
How to close or deactivate your seller account.
Read guide Policies & ComplianceSeller Code of Conduct
Guidelines for maintaining a professional seller account.
Read guide Policies & ComplianceProhibited Products
Items that cannot be sold on Airsoko.
Read guide Policies & ComplianceIntellectual Property Violations
How to avoid listing counterfeit products.
Read guide Policies & ComplianceReturn & Refund Policies
Airsoko’s official policies on returns and refunds.
Read guide Policies & CompliancePenalties & Suspensions
Reasons why a seller account could be suspended or banned.
Read guideReady to accept payments
you can explain?
Create free account
Free to start · Verified in minutes · Cancel anytime